Privacy policy

The personal data controller of the online store www.hoianaturespa.com is HTM Karolin OÜ (registry code 12619762) located at Loo 1, Kudjape, Saaremaa vald, Estonia, phone 5126858 and .

What personal data is processed

− name, telephone number and e-mail address;

− bank account number;

− cost of goods and services and data related to payments (purchase history);

− customer support data.

For what purpose are personal data processed?

Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences. The bank account number is used to return payments to the customer if necessary. Personal data, such as e-mail, phone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support). The online store user’s IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics.

Legal basis Personal data is processed for the purpose of fulfilling the contract concluded with the customer. Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).

Recipients to whom personal data is transferred

Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.

If the accounting of the online store is performed by the service provider, then personal data is transferred to the service provider for accounting operations.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

Security and data access

Personal data is stored on www.hoianaturespa.bcom servers located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated with the Privacy Shield framework.

Employees of the online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the online store and to provide customer support services.